FAQ

General | Legends Ultimate | Legends Gamer

General

Product Details / Specifications

Do I need to insert coins to play?

No coins are required.

What is the warranty?

Please refer to https://www.atgames.net/arcades/warranty/ for our warranty policy.

Availability

Where do I follow you for the latest information and updates?

You can follow us on our social media accounts:

Technical

Can I use 2 light guns at the same time?

Yes, 2 light guns are now supported after the 4.18.0 firmware update.

Why does the clock show incorrect time after powering on?

The clock will reset after each power cycle due to hardware constraints, but it will automatically sync to the internet when the device connects.

Why does the live streaming feature show black when I try to stream to an external device?

The live streaming feature does not stream to external HDMI devices. Only built-in features and add-ons are supported.

My controls act weird when the light gun is connected to my device.

Please disconnect light gun when not in use, as it takes over P1 and trackball inputs when plugged in.

What light gun models are supported on the device?

Light gun support was verified using Ultimarc’s AimTrak Light Gun. Other products may require additional configuration to work with the device.

What Raspberry Pi models can I use with the device via OTG?

The OTG feature on Raspberry Pi was verified using the following images (other images/devices may require additional settings to work with the device):

– RP3B+: RetroPie v4.5.1

– RP4: Lakka v2.3.2

I see internal storage still being used after doing a clean up in Data Manager.

Data Manager will show a non-zero data size after clean up due to internal data storage requirements.

I can't pair my device to the device in BT (Bluetooth) device mode.

If external devices fails to pair in BT device mode, please go to BT Host dialog, disconnect the device, and try again.

Why doesn't Control Mirroring work with my external controllers?

Control Mirroring only applies to the onboard controls, not external controllers.

What is the screen resolution?

1080p/720p (depending on applications).

How do I connect my device to the internet?

You can search for available WiFi networks and select your preferred network under the Settings section.

You can also enter a password in this section when connecting to a password-protected network.

Note that networks that require a browser page login (such as airport or hotel WiFi) will not work with the device.

Why isn't my high score added to the global leaderboard?

Here are the criteria for the device to upload your high score online:

– You must be running firmware 4.11.1 or later

– Only scores higher than the current score will be updated

– You must achieve the score without using rewind or loading from a saved state–no cheating!

– You must be connected to the internet and logged into your ArcadeNet® account, otherwise the score will be stored locally until you are logged in and connected to the internet.

How do I find a particular game I want to play?

If you have not yet updated your device, you are able to browse games based on various genres and publisher names on the device. You can find the genre sort option in the bottom right-hand side of both the Arcade and Console sections, and you can rotate through the options available by highlighting the genre sort and then press left or right on your joystick. (Version 1.0.11)

If you have already updated the device, you are able to browse games using the filter on the left side of the Games section. You can filter the games by publisher or platform. (Version 2.0.0)

Can I save gameplay screenshots or video?

Starting with 4.12.0 firmware, you can now stream your display to social media platforms.

Are USB devices hot swappable on your device?

Yes, we support plug and play in the device menu. However, please refrain from adding/removing USB devices during gameplay, as this may crash the device and will require a restart if it happens.

How do I change my button mapping when I play a built-in game?

You can change the button mapping when you’re in the game by pressing the [START] and pushing the Player 1 Joystick to the [Right] direction.

I hadn't turned on my device in a while and it no longer signs in to my ArcadeNet® account automatically. Is this normal?

Yes, this is by design. The device does not store your actual username/password locally, it saves an encrypted token that expires every few days to protect your credentials.

How do I change my button mapping when I play a built-in game for Player 2?

Press [MENU] when you’re inside the game. If button mapping is available for the game you will be able to select it in the menu. Press [A] on the next screen and follow the prompt to map both Player’s buttons.

Can I change the display aspect ratio?

Press [MENU] during gameplay, go down to “Display Mode” and move left/right to select from the 4 options (Center, Fit, Fill, Pixel Perfect).

Sales & General

How do I contact your team?

You can contact us through the following email address: support@atgames.net

Note: Standard warranty and support services are valid with receipt from an authorized retailer. Purchases through third-party sellers and resellers do not fall under the standard warranty and support program. For warranty support, please contact the third-party seller or reseller where you purchased the product.

BYOG™

I can't find my confirmation e-mail after creating an ArcadeNet® account.

Please check your spam or junk folder for the e-mail.

I'm connecting to BYOG™, but it's taking a long time.

When connecting to a BYOG™ server it will take 3-5 minutes for the server to start up. Once the server is up your device will be connected to the server.

If you exit BYOG™, the server will remain powered on for 15 minutes. If you try to connect back in to the server within these 15 minutes you will be able to connect instantly to the server. If you try to connect back in to the server after 15 minutes, you’ll have to wait for the server to start up again.

How much storage space does my BYOG™ server have?

Your BYOG™ server has 250GB of storage space available for you to install games.

I cannot play ArcadeNet® or BYOG™ because it is not enabled on my device.

You will need to update the device to the newest firmware version to enable ArcadeNet® or BYOG™. Go to the Settings section to update the device. Make sure you’re connected to the internet either through WiFi or a wired network connection.

My ArcadeNet® or BYOG™ games stutter and lag.

Make sure you have a stable network connection with your device. Make sure there is no other device using your network connection such as a computer downloading large files or a TV streaming video. If your device supports wired connections, try connecting an Ethernet cable directly to your cabinet from your router.

How do I exit an ArcadeNet® or BYOG™ game?

To exit an ArcadeNet® or BYOG™ cloud desktop you will need to press the [MENU] button once to bring up the dashboard. Then you can use the joystick to select QUIT to exit.

How do I play the games I own on other PC digital distribution platforms via BYOG™?

1. Make sure there are BYOG™ hours available in your account. You can check this while logged in to the device.

2. Select and launch Cloud BYOG™.

3. Use a USB mouse or trackball to navigate the desktop. When using the trackball, the joystick control buttons will change to mouse clicks: (A) Left Click – (B) Middle Click – (C) Right Click.

4. Open your PC digital distribution platform.

5. Use a USB keyboard to type in your account information to sign in to the PC digital distribution platform.

6. Select a game to play from your game library.

Why can some games from PC digital distribution platforms work on BYOG™ but others cannot?

Not every game supports arcade-style controls. Please find our list of fully-supported BYOG™ games here.

If you encounter any issues with a game not listed on the supported game list, please let us know so we can further track and look into the issue.

Can I use the functions to stream from the clients of other PC digital distribution platforms directly to the device’s server?

It is not recommended to use this feature to play your games on your BYOG™ server. When you choose this feature, the game is being streamed from your local home PC to the BYOG™ cloud server, which then is streamed back to your device. This means your game is being streamed twice and will create more latency inthe gameplay.

If your PC supports the ArcadeNetLink app, you can use it to stream your games from other PC digital distribution platforms installed on your PC to the device on the same network.

Can I use the trackball as my mouse in BYOG™?

Yes, you can use the trackball to move the mouse cursor. When BYOG™‘s controls are set to AUTO mode, once you move the trackball, the joystick buttons [A], [B], [C] will become the left, middle and right click on a mouse.

Is there a virtual keyboard for BYOG™?

There is no virtual keyboard available at this time.

The device’s buttons are not working on my BYOG™ game. How do I map them to my game?

The device’s buttons act like the main buttons on an Xbox 360 or Xbox One controller. Thus, once you successfully launch a game using your keyboard and mouse as described above, you’re able to go into the game’s settings and can try mapping the game’s buttons to the device’s buttons. It may take some trial and error as BYOG™ is a do-it-yourself feature, but it is applicable for most games. Some games, however, will not work simply because their control schemes were never meant for arcade- or digital game pad-style controls. For example, first-person shooter games that require two analog joysticks per player on a regular console controller will not work on the device since it only has one digital joystick per player. We recommend experimenting and searching online for recommendations for what works best with your device’s setup.

How long will BYOG™ servers keep my data?

If you still have BYOG™ hours remaining on your account, the BYOG™ servers will keep your server data available for 1 week. After 1 week of inactivity, your server data will be deleted. If you do not have any BYOG™ hours remaining on your account, the BYOG™ servers will keep your server data available for 24 hours. After 24 hours of inactivity, your server data will be deleted.

I was disconnected from the BYOG™ server after being idle.

Your BYOG™ account will be disconnected from the server if you are idle for more than 15 minutes.

ArcadeNet®

I can't find my confirmation e-mail after creating an ArcadeNet® account.

Please check your spam or junk folder for the e-mail. If you still have issues, please contact support@atgames.net.

Other than the built-in games, can I play additional games?

Yes, you may play additional games via ArcadeNet®, BYOG™, and APL. Please refer to the quick start guide of the instruction manual for what works with your device.

I cannot play ArcadeNet® or BYOG™ because it is not enabled on my device.

You will need to update the device to the newest firmware version to enable ArcadeNet® or BYOG™. Go to the Settings section to update the device. Make sure you’re connected to the internet either through WiFi or a wired network connection.

My ArcadeNet® or BYOG™ games stutter and lag.

Make sure you have a stable network connection with your device. In addition, make sure there is no other device using your network connection such as a computer downloading large files or a TV streaming video. If your device supports wired connections, try connecting an Ethernet cable directly to your device from your router.

Why can't I play a particular game or games listed on ArcadeNet®?

If you’re having trouble with ArcadeNet® connectivity, please restart your router and modem. Once your router and modem are back online, please power off your device, then power it back on and try again.

How do I exit an ArcadeNet® or BYOG™ game?

To exit an ArcadeNet® or BYOG™ cloud desktop you will need to press the [MENU] button once to bring up the dashboard. Then you can use the joystick to select QUIT to exit.

Can I cancel my ArcadeNet® membership?

You can cancel your ArcadeNet® membership at any time. You will continue to have access to the ArcadeNet® service through the end of your billing period.

Can I get a refund if I cancel my ArcadeNet® membership?

To the extent permitted by the applicable law, payments made within ArcadeNet® are non-refundable and we do not provide refunds or credits for any partial membership periods or unused ArcadeNet® content.

How do I cancel my ArcadeNet® membership?

To cancel, go to the “Account” page and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period. To see when your account will close, click “Billing details” on the “Account” page. If you signed up for ArcadeNet® using your account with a third party as a Payment Method and wish to cancel your ArcadeNet® membership, you may need to do so through such third party, for example by visiting your account with the applicable third party and turning off auto-renew, or unsubscribing from the ArcadeNet® service through that third party. You may also find billing information about your ArcadeNet® membership by visiting your account through the applicable third party.

Local Streaming

My game crashes after I changed screen resolutions.

The device only supports resolutions up to 1080p. Changing to higher resolution is not supported and may cause system crashes.

What is ArcadeNetLink app?

The ArcadeNetLink app lets the user setup a streaming server from their home PC. You can then connect to your home PC from the BYOG™ menu to stream games from your own network.

Find the latest release here: https://www.atgames.net/arcadenet/byog

What are the minimum PC requirements for the ArcadeNetLink app?

We added support for Intel Integrated Graphics in addition to discrete AMD and Nvidia GPUs. Below are some guidelines for supported hardware:

CPU

Intel CPU 3rd Generation (Ivy Bridge) or later

GPU

Intel HD Graphics 520 or later
Nvidia GTX 600 series or later (Note: GT series is NOT supported, must be GTX)

AMD Radeon HD 7700 series or later.

What operating system does the ArcadeNetLink app support?

Currently the ArcadeNetLink app only supports Windows 10.

Why is my mouse cursor invisible on my PC when I connect my device to my PC using the ArcadeNetLink app?

This is by design. When the device is connected to the PC through the ArcadeNetLink app, the device will display a local mouse cursor on the arcade. To prevent seeing 2 mouse cursors (one from the device and one from the PC), the one on the PC is hidden until the device disconnects from the PC.

My audio no longer works on my PC after installing the ArcadeNetLink app.

A Virtual Audio Cable device is installed when first setting up the ArcadeNetLink app. This allows the ArcadeNetLink app to pass your audio from your PC to your device. This should be automatically changed before and after a streaming session, but if it doesn’t, please manually change the audio device on your PC back to the correct device in order to have audio out on your PC again.

Some games turn black as soon as I enable fullscreen during streaming.

Please quit local streaming and change the display mode of the game to “Windows Mode” and try again. This is specific to particular games’ video mode and cannot be changed on the device side.

My ArcadeNetLink app suddenly stopped working.

Please verify if “Virtual Audio Cable” is set as your default audio playback device. This is required for ArcadeNetLink to run properly.

Firmware

Do I need to be logged in for firmware updates?

No you don’t, the [Check Version] button in the Settings menu does not require an ArcadeNet® login to function, only an internet connection.

Why can't I download a firmware update?

If you are unable to download a new firmware update, please check that your router’s firewall settings are not blocking the device’s connection. You can try to temporarily disable your firewall to download the firmware.

If you continue to have issues, please contact our customer service at support@atgames.net.

How come I can't update using the USB image from your website?

This is most likely due to a bad file name. Please make sure you check the following box in your File Explorer settings and that you name the file exactly as described in the instructions: ha8800_update.img
Please refer to this video for more detail.

How do I update the firmware?

If you are not connected with a wired internet connection, you can update the firmware by going to the Settings menu to connect to WiFi. Once you’re connected to WiFi or a wired internet connection you can initiate the firmware update by selecting [Check Version] in the Settings menu and following the instructions.

Legends Ultimate

How do I power on the arcade?

To power on the arcade, simply plug in the AC adapter and press the power button to turn on.

What games are available?

Please refer to the 300 Games page for full gamelist.

What is the height of the full size home arcade?

The height of the full size home arcade is 66.44″.

What are the product dimensions?

Full size of home arcade: 29.53 x 21.65 x 66.44 inches.

How do I reset to factory settings?

Power off the device.
Press and hold the recovery button with a pin.
Power on, then press and hold the P1 START + MENU buttons while you continue to hold the recovery button.
Once you see the factory reset prompt, release all buttons.
Follow the on-screen instructions.

What's the size of the LCD?

The size of the LCD is 23.8″.

What are the specs for the AC adapter/power supply?

The ALU uses a switching power supply featuring an INPUT of AC 100-240V~50/60Hz 2A and an OUTPUT of DC 12V 5A.

Do I have to assemble the cabinet?

Yes, assembly is required. The assembly procedure is easy and straightforward. Please refer to the assembly guide in the instruction manual.

How do I adjust the volume?

You can adjust the volume through the volume adjuster on the top right corner of the controller deck.

How do I adjust the sensitivity of the joystick?

The sensitivity of the joystick can be adjusted in the in-game menu on compatible games.

Can I dim the screen?

No, the screen is not dimmable.

Can I connect my own HDMI device on the arcade?

Yes, both USB and HDMI devices can work on the arcade. However, not all equipment is compatible.

Can I play my AtGames consoles with my arcade cabinet?

Legends Ultimate supports the following AtGames products:

2019: Legends Flashback (FB8660), Atari Flashback X (AR3060), Bandai Namco Arcade Blast! (WD3305, WD3305S), Adventure Flashback Blast! (WD3308), Star Flashback Blast! (WD3309)

2018: Activision Flashback Blast! (WD3301), Atari Flashback Blast! Vol.1 (WD3302), Atari Flashback Blast! Vol.2 (WD3303), Legends Flashback Blast! (WD3304), Bandai Namco Flashback Blast! (WD3306). For 2018 Blast! and 2019 WD3305S please follow the instructions shown on the screen at SETTINGS to pair the dongle with Legends Ultimate.

Please refer to the APL guide for more details.

Can I plug and play my Blast! on the arcade?

Yes, with the exception of Atari Flashback Blast! Vol.3 (WD3307), most of the AtGames Blast! products are supported by the Legends Ultimate arcade. Users are able to play their favorite Blast! games using the arcade’s controls after pairing the dongle to the arcade.

Please refer to the APL guide for more details.

Why does Legends Ultimate not come with pinball buttons? Can I install them on my ALU?

The Pinball Kit only comes with HA8801S and HA8801D as a Sam’s Club Member bonus. However, HA8801 is compatible with this kit and will be available on our website: www.atgames.us

When can I use the included pinball buttons?

After updating MCU to v1.1.39, the buttons will duplicate the 1P LB/LT/RB/RT buttons, so you can use them interchangeably.

What are the differences between the newer and older Legends Ultimate machines?

For Legends Ultimate units sold after August 2020, please note the following differences:

  • 300 built-in games (350 games in the original units received/delivered prior to September 2020)
  • 1 HDMI input (2 in the original units)
  • 1 USB 2.0 and 1 USB 3.0 port (2 USB 2.0 ports in the original units)
  • Ports and volume control are on a panel under the LCD monitor
  • Ports for pinball kit
  • Interchangeable control top
  • Interchangeable side panel art.

Where can I buy a Legends Ultimate Home Arcade?

The Legends Ultimate arcade is available at major retailers in the United States, including Sam’s Club, GameStop.com and Walmart.com and has distribution in Europe. More details on where to purchase the Legends Ultimate can be found here.

 

Legends Gamer

How do I set up and power on the Legends Gamer Console and Legends Gamer Control Top?

  1. Connect the Legends Gamer Console to a TV or monitor via the included HDMI cable
  2. Use the included Micro USB adapter to power the Legends Gamer Console
  3. Power on the Legends Gamer Control Top.

What games are available?

Please refer to the 150 Games page for full gamelist.

What are the product dimensions?

Legends Gamer Control Top: 30.16 x 10.31 x 3.94 inches

Legends Gamer Console: 4.33 inches in diameter.

Do I need a TV/ Monitor to play?

Yes, to play Legends Gamer, a TV/Monitor is needed.

How do I reset to factory settings?

Connect the Legends Gamer Console to a TV

Connect the Legends Gamer Console and the Legends Gamer Control Top via the USB cable

Power on the Legends Gamer Control Top

Press and hold the reset button on the Legends Gamer Console with a pin

Power on the Legends Gamer Console via Micro USB cable while you continue to hold the reset button

Press and hold the P1 START + HOME/MENU buttons on the Legends Gamer Control Top while you continue to hold the reset button

Once you see the factory reset prompt, release all buttons

Follow the on-screen instructions.

Do I have to assemble the Legends Gamer?

No, the Legends Gamer is pre-assembled.

Can I use Legends Gamer on the Legends Ultimate arcade machine? How?

Yes, you may connect the Legends Gamer Control Top with Legends Ultimate either via wired or Bluetooth (BT) connection. For wired connection, remove the control deck from Legends Ultimate and plug the 3 cables (DC power cable, USB cable, Control cable) to the Legends Gamer Control Top. To connect wirelessly via BT, long press the Home button on the Legends Gamer until the connection indicator light starts flashing, then your gaming device will be able to detect it. Note: Before connecting via BT, please make sure to disconnect the USB cable from your Legends Gamer Control Top.

Can I use Legends Gamer Control Top to play on other gaming devices?

Yes, you may connect the Legends Gamer Control Top with other gaming devices either via USB cable or Bluetooth (BT). To connect via BT, long press the Home button on the Legends Gamer Control Top until the connection indicator light starts flashing, then your gaming device will be able to detect it.

When can I use the included pinball button on the Legends Gamer?

The buttons duplicate the 1P LB/LT/RB/RT buttons, so you can use them interchangeably.

How do I pair Legends Gamer Console with a third party controller?

You can connect a controller via USB or pair over Bluetooth (BT). After powering on the Legends Gamer Console and connecting it to the TV you can pair it over BT by doing the following:

  • Turn on the third party controller and enabled its pairing mode
  • Press the pairing button on Legends Gamer Console and the pairing window will display on screen
  • Press the pairing button again to select your device, and long press the button to confirm and start pairing.

How long does the rechargeable battery in the Legends Gamer Control Top last?

Full charges should take approximately 4 hours. The battery can provide 15 – 20 hours of play time after each full charge.

How do I know my battery in the Lagens Gamer Control Top is low?

When the battery indicator light on the Arcade Fight Stick starts flashing red, the charge is low.

Why does my Legends Gamer not come with a trackball? Can I install one on my Gamer?

Only the Legends Gamer Pro includes a trackball. You will be able to purchase (coming soon) a trackball to install in your Gamer.

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