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The return policy is only applicable to an item purchased from https://www.atgames.us/ that is in new, unopened condition. If an item meets that criteria, you can return for a refund within 30 days of delivery date and prior authorization from AtGames via a service request.
To return items for a refund, the original dated bill of sale must be presented upon request as proof of purchase.
Returns must be sent in the original manufacturer’s packaging.
Returned items will be inspected. No refund will be processed if we find evidence of any sort of alteration of any kind to the packaging or contents.
All applicable goods must be returned to and received by AtGames before any return or exchange can be initiated and before AtGames can issue any applicable out of warranty exchange.
Shipping charges are not refundable. Customers will be responsible for return shipping costs. If you receive a refund, the shipping cost will be deducted from your refund.
For such returns, it is necessary for you to ship the complete product, FREIGHT PREPAID AND INSURED FOR LOSS OR DAMAGE, to AtGames. We recommend using a trackable shipping service or purchasing shipping insurance. Please do not send any products to AtGames without contacting us first at www.atgames.net/arcades/contact/.
Damaged or defective goods, including goods damaged during shipping, are subject to our standard warranty coverage and return merchandise authorization (RMA) process. The shipping cost is paid for by the manufacturer when under warranty.
If you would like to cancel your confirmed or confirmed pre-order purchase, you can get a full refund before the item is shipped, with the exception of non-refundable deposits. If the item has been shipped, or when one of a multi-part parts/product order has been shipped from the warehouse, you are subject to the standard AtGames Return Policy above. To request a refund on your pre-order, please contact us here: https://www.atgames.net/arcades/contact/.