The manufacturer warrants this product to be free and clear of defects in the materials and workmanship, under normal residential use and conditions, for a period of ninety (90) days from the original date of product receipt. Shipping and handling fees are to be paid for by the customer for out of warranty requests. To make a warranty claim, please submit a service request here.
Standard warranty coverage for the AtGames Legends Arcade Family products does not apply to and is considered invalid due to misuse, improper maintenance, self-repair, tampering, invasive software or hardware modifications of any kind, or non-manufacturing related causes. Exchanges due to damages or dysfunction caused by shipping must go through the authorized retailer/reseller where the product was purchased.
When returning or exchanging items, the owner must send back, as applicable, all indicated item(s) in their original packaging, including shipping boxes, and follow any additional instructions provided by the AtGames support representative. Failure to follow these instructions may invalidate your warranty and/or result in additional fees.
All applicable goods must be returned to and received by AtGames before any return or exchange can be initiated and before AtGames can issue any applicable out of warranty exchange.
Damaged or defective goods, including goods damaged during shipping, are subject to our standard warranty coverage and return merchandise authorization (RMA) process. The shipping cost is paid for by the manufacturer when under warranty.
If AtGames needs to provide additional shipping materials for an owner return or exchange, then additional fees may apply.
Standard warranty services are valid with receipt from an authorized US retailer or AtGames E-Store. Purchases through third-party sellers and resellers, or those entities outside the US, do not fall under the standard warranty program. For warranty support, please contact the third-party seller or reseller where you purchased the product.
Authorized Resellers Only: Our products are only available for purchase through the official AtGames E-Store and select authorized retailers. To view the complete list, click HERE. If a seller is not an authorized retailer, they do not fall under AtGames standard warranty.
Identifying Unauthorized Resellers: Any individual or business selling our products that are not found on our authorized retailer list HERE is considered an unauthorized reseller.
Non-transferable: This warranty is non-transferable and applies only to the original purchaser of the product. Any transfer of ownership voids the standard warranty.
Customer Support Limitations: Products purchased from unauthorized resellers are not eligible for warranty claims or replacement parts. All product technical support will be handled as if the product was out of warranty. To ensure you receive genuine AtGames products and services, please verify the seller is on the authorized retailer list HERE prior to purchasing.
US warranty terms do not apply to international purchases. For warranty coverage for purchases made outside the US, please contact the authorized retailer directly for information on their policy.
