FAQ

1. General2. Legends Ultimate | 3. Legends Gamer | 4. Legends Gamer Mini | 5. Legends Core | 6. Legends Connect | 7. Legends Pinball  | 8. Pinball Tables  | 9. Legends BitPixel | 1.6. ArcadeNet | 10. Legends GamePad™

1. General

1.1. Product Details / Specifications

1.1.1. Do I need to insert coins to play?

1.1.2. What is the warranty?

1.1.3. What is the return policy?

1.2. Availability

1.2.1. Where do I follow you for the latest information and updates?

1.3. Technical

1.3.1. Can I use 2 light guns at the same time?

1.3.2. Why does the clock show incorrect time after powering on?

1.3.3. Why does the live streaming feature show black when I try to stream to an external device?

1.3.4. My controls act weird when the light gun is connected to my device.

1.3.5. What light gun models are supported on the device?

1.3.6. What Raspberry Pi models can I use with the device via OTG?

1.3.7. I see internal storage still being used after doing a clean up in Data Manager.

1.3.8. I can't pair my device to the device in BT (Bluetooth) device mode.

1.3.9. Why doesn't Control Mirroring work with my external controllers?

1.3.10. What is the screen resolution?

1.3.11. How do I connect my device to the internet?

1.3.12. Why isn't my high score added to the global leaderboard?

1.3.13. How do I find a particular game I want to play?

1.3.14. Can I save gameplay screenshots or video?

1.3.15. Are USB devices hot swappable on your device?

1.3.16. How do I change my button mapping when I play a built-in game?

1.3.17. I hadn't turned on my device in a while and it no longer signs in to my ArcadeNet® account automatically. Is this normal?

1.3.18. How do I change my button mapping when I play a built-in game for Player 2?

1.3.19. Can I change the display aspect ratio?

1.3.20. How do I show Leaderboard scores after FlashDriveX games are installed?

1.3.21. Where do I locate my UUID for my Legends device?

1.4. Sales, General & E-Store Orders

1.4.1. How do I contact your team?

1.4.2. When can I expect my delivery?

1.5. BYOG™

1.5.1. I can't find my confirmation e-mail after creating an ArcadeNet® account.

1.5.2. I'm connecting to BYOG™, but it's taking a long time.

1.5.3. How much storage space does my BYOG™ server have?

1.5.4. I cannot play ArcadeNet® or BYOG™ because it is not enabled on my device.

1.5.5. My ArcadeNet® or BYOG™ games stutter and lag.

1.5.6. How do I exit an ArcadeNet® or BYOG™ game?

1.5.7. How do I play the games I own on other PC digital distribution platforms via BYOG™?

1.5.8. Why can some games from PC digital distribution platforms work on BYOG™ but others cannot?

1.5.9. Can I use the functions to stream from the clients of other PC digital distribution platforms directly to the device’s server?

1.5.10. Can I use the trackball as my mouse in BYOG™?

1.5.11. Is there a virtual keyboard for BYOG™?

1.5.12. The device’s buttons are not working on my BYOG™ game. How do I map them to my game?

1.5.13. How long will BYOG™ servers keep my data?

1.5.14. I was disconnected from the BYOG™ server after being idle.

1.6. ArcadeNet®

1.6.1. I can't find my confirmation e-mail after creating an ArcadeNet® account.

1.6.2. Other than the built-in games, can I play additional games?

1.6.3. I have subscribed to ArcadeNet® and do not have any of the pinball games in my listing. Am I missing something?

1.6.4. When I log into my AtGames Legends Ultimate, it only shows the 3 months that I get with my Sam’s Club purchase and not the purchased prepaid amount of time that the code should add. What am I doing wrong?

1.6.5. I don't know how to redeem my Sam's Club bonus.

1.6.6. I subscribed to your service already but I can't redeem my Sam's Club bonus offer.

1.6.7. I cannot play ArcadeNet® or BYOG™ because it is not enabled on my device.

1.6.8. My ArcadeNet® or BYOG™ games stutter and lag.

1.6.9. Why can't I play a particular game or games listed on ArcadeNet®?

1.6.10. Is there any way to use the 2P (2 player mode) for multiple players on FarSight Studios tables?

1.6.11. How do I exit an ArcadeNet® or BYOG™ game?

1.6.12. I cannot redeem your code when I am already subscribed.

1.6.13. I am trying to figure out how to enter my redemption code. When I log into ArcadeNet® I do not see any redemption area to enter the code that you sent me.

1.6.14. I just recently bought a redeem code. However, it won’t let me use it, saying my UUID has been used already. What do I do?

1.6.15. How do I change my email address in my ArcadeNet® account?

1.6.16. I'd like to change my plan but the website shows an "Already subscribed" error.

1.6.17. I have purchased a specific per month plan. Can I switch to a different plan?

1.6.18. Can I cancel my ArcadeNet® membership?

1.6.19. Can I get a refund if I cancel my ArcadeNet® membership?

1.6.20. How do I cancel my ArcadeNet® membership?

1.7. Local Streaming

1.7.1. What is LegendsLink™?

1.7.2. Where can I download LegendsLink™?

1.7.3. Does LegendsLink™/Local Streaming cost money?

1.7.4. Can I play modern fighting games like Mortal Kombat 11 from Steam on LegendsLink™?

1.7.5. Is the latency on LegendsLink™ better than the latency on Cloud BYOG™?

1.7.6. Is LegendsLink™ wireless, or do I need a USB/HDMI connection to connect to my computer?

1.7.7. Will LegendsLink™ work on Legends Pinball?

1.7.8. How do I turn off LegendsLink™?

1.7.9. What are the minimum PC requirements for the LegendsLink™ app?

1.7.10. My game crashes after I changed screen resolutions.

1.7.11. What operating system does the LegendsLink™ app support?

1.7.12. Does my Legends Arcade Family device need to be in the same room as my PC or router in order to get solid results?

1.7.13. I cannot get my PC to establish a connection with LegendsLink™. What should I do?

1.7.14. Why is my mouse cursor invisible on my PC when I connect my device to my PC using the LegendsLink™ app?

1.7.15. I see the local network on my Legends Arcade Family device, but it fails to connect. What should I do?

1.7.16. I am getting poor performance, e.g., low frame rate, during local streaming. What should I do?

1.7.17. Do I need to do any special button mapping on my Legends Arcade Family device to get it to work with LegendsLink™ on my PC?

1.7.18. My audio no longer works on my PC after installing the LegendsLink™ app.

1.7.19. Some games turn black as soon as I enable fullscreen during streaming.

1.7.20. My LegendsLink™ app suddenly stopped working.

1.8. Firmware

1.8.1. Do I need to be logged in for firmware updates?

1.8.2. Why can't I download a firmware update?

1.8.3. How come I can't update using the USB image from your website?

1.8.4. How do I update the firmware?

1.9. Offline Mode

1.9.1. What is offline mode?

1.9.2. Why do I need to use offline mode?

1.9.3. What if I want to play my games on one of my other devices after I’ve taken my tables into offline mode?

1.9.4. If I attach my purchased pinball tables to an existing or new ArcadeNet® account (free/basic or paid/standard tier), am I required to play those games while connected to the internet or ArcadeNet® servers?

1.9.5. If I link my pinball purchases to my ArcadeNet® account do I still need a USB flash drive to store my tables?

1.9.6. When I’m on the internet and logged into my ArcadeNet® account, what is happening in the background when I play these linked pinball games?

1.9.7. What is the benefit of linking my purchased pinball tables to my ArcadeNet® account?

1.9.8. How do I enable Offline Mode?

1.10. Legends ID

1.10.1. What is Legends ID?

1.10.2. Why has AtGames changed from ArcadeNet ID to Legends ID?

1.10.3. What should I sign in with on my Legends Arcade Device after the change?

1.10.4. What will this change impact? What should I do?

1.10.5. How do I reset the Legends ID if I don’t remember my username?

1.10.6. Does the change impact my leaderboard records?

1.10.7. Does the change impact the digital tables or apps that I have purchased or installed?

1.10.8. What happens if I forgot my previous ArcadeNet account username?

1.10.9 What happens if I forgot my previous ArcadeNet account email?

1.10.10. Which Legends Universal Firmware version reflects the change to Legends ID?

2. Legends Ultimate

2.1. How do I power on the arcade?

2.2. What games are available?

2.3. What is the height of the full size home arcade?

2.4. What are the product dimensions?

2.5. How do I reset to factory settings?

2.6. What's the size of the LCD?

2.7. What are the specs for the AC adapter/power supply?

2.8. Do I have to assemble the cabinet?

2.9. How come my panel art is not flush with the side of the cabinet?

2.10. How do I adjust the volume?

2.11. How do I adjust the sensitivity of the joystick?

2.12. Can I dim the screen?

2.13. Can I connect my own HDMI device on the arcade?

2.14. Can I play my AtGames consoles with my arcade cabinet?

2.15. Can I plug and play my Blast! on the arcade?

2.16. Why does Legends Ultimate not come with pinball buttons? Can I install them on my ALU?

2.17. When can I use the included pinball buttons?

2.18. What are the differences between the newer and older Legends Ultimate machines?

2.19. I found a bright/dark/dead pixel on my LCD monitor? Is it defective and can I request a replacement under warranty?

2.20. Where can I buy a Legends Ultimate Home Arcade?

2.21. The buttons are reversed on my Legends Ultimate 1.1 when playing pinball game packs.

2.22. My machine will not update. I receive error messages and cannot update over Wi-Fi or a wired connection.

3. Legends Gamer

3.1. How do I set up and power on the Streaming Arcade Console and Legends Gamer Control Top?

3.2. What games are available?

3.4. What are the product dimensions?

3.5. Do I need a TV/ Monitor to play?

3.6. Why is there lag or a delay when I play games on my TV/monitor?

3.7. How do I reset to factory settings?

3.8. Do I have to assemble the Legends Gamer?

3.9. Can I use Legends Gamer on the Legends Ultimate arcade machine? How?

3.10. Can I use Legends Gamer Control Top to play on other gaming devices?

3.11. When can I use the included pinball button on the Legends Gamer?

3.12. How do I pair Legends Gamer Console with a third party controller?

3.13. How long does the rechargeable battery in the Legends Gamer Control Top last?

3.14. How do I know my battery in the Legends Gamer Control Top is low?

4. Legends Gamer Mini

4.1. How do I set up and power on the Streaming Arcade Console and Legends Gamer Mini Control Top?

4.2. What games are available?

4.3. What are the product dimensions?

4.4. Do I need a TV/ Monitor to play?

4.5. How do I reset to factory settings?

4.6. Do I have to assemble the Legends Gamer Mini?

4.7. Can I use Legends Gamer Mini on the Legends Ultimate arcade machine? How?

4.8. Can I use Legends Gamer Mini Control Top to play on other gaming devices?

4.9. How do I pair the Streaming Arcade Console with a third party controller?

4.10. How long does the rechargeable battery in the Legends Gamer Mini Control Top last?

4.11. How do I know my battery in the Legends Gamer Mini Control Top is low?

5. Legends Core

5.1. How do I set up and power on the Legends Core?

5.2. How do I pair Legends Core with a third party controller?

5.3. What games are available?

5.4. What are the product dimensions?

5.5. Does the Legends Core come with a controller?

5.6. What’s the difference between the Legends Core and Gamer Core?

5.7. Are USB hubs supported?

5.8. Do I need a TV/ Monitor to play?

5.9. Do I need a controller to play?

5.10. How do I reset to factory settings?

5.11. Does the Legends Core support the free Pinball AddonX (pUCE) virtual pinball tables?

6. Legends Connect

6.1. Does Legends Connect give you full access to the AtGames Legends Arcade Platform™ ecosystem?

6.2. Can you sideload BYOG™ AddOn games that you own via USB like you can on a Legends Ultimate?

6.3. Can you connect a Light Gun to the Legends Connect?

6.4. Can you put a Legends Connect inside a Pandora’s Box?

6.5. What type of USB Port is on the Legends Connect?

6.6. Does the Legends Connect have wireless capabilities?

6.7. Does the Legends Connect support Ethernet?

6.8. Does Legends Connect have Built-In Licensed Games?

6.9. Can I connect a USB Hub to the Legends Connect?

6.10. Does Legends Connect support third party game controllers and keyboards?

6.11. Can I participate in weekly/monthly AtGames Leaderboards/prizes with my Legends Connect?

6.12. Does the Legends Connect allow for firmware updates?

6.13. Can you connect the Legends Connect to other screens besides a TV?

6.14. Does Legends Connect allow me to voice chat with friends during multiplayer sessions?

6.15. Does Legends Connect have Parental Controls?

6.16. Does Legends Connect support Portrait/Vertical Mode?

6.17. Will CoinOPSX (COX) work on the Legends Connect?

6.18. Can I play Virtual Pinball/pUCE games on the Legends Connect?

6.19. Can I play friends online with the Legends Connect?

6.20. How are speakers wired to the Legends Connect?

6.21. What is the wiring diagram for physical volume buttons?

6.22. Can you control audio from in the menu rather then needing a physical volume control?

6.23. Can an amplifier be wired in with a potentiometer for manual adjustment, and, if so, what is the wiring diagram?

6.24. Does the Connect support USB encoder boards via USB to add a third or fourth player?

6.25. How can buttons be mapped for players three and four to match player one and player two layouts?

6.26. Can extra peripherals like USB trackballs, spinners, and light guns work? If so and they’re plug and play devices, are there any drivers or configuration they would need?

6.27. Does the Legends Connect support "mouse" mode?

6.28. What power supply does the Legends Connect take?

7. Legends Pinball

7.1. How is the Legends Pinball shipped?

7.2. My order is late or delayed according to my tracking information, what do I do?

7.3. How long does it take to receive once it ships?

7.4. What tools are required for assembly?

7.5. What modifications will void my warranty?

7.6. What is OCP or Open and Connected Pinball?

7.7. Can I connect my PC to the Legends Pinball to play games such as Pinball Arcade, Zaccaria, FX3, and others?

7.8. What can I connect to my Legends Pinball?

7.9. Can I buy tables and play on the local cabinet?

7.10. Does it support ArcadeNet®?

7.11. Does it support AddOnX?

7.12. Does it support BYOG Local Streaming?

7.13. Can it play VPX and Future Pinball tables?

7.14. Can I add solenoids to the Legends Pinball?

7.15. What is that USB cable for inside my ALP?

7.16. Will other features and services (ArcadeNet®, BYOG Cloud Server, OTG, Local Streaming, etc.) be able to use the haptic feedback and accelerometers?

7.17. My ALP unit has a different connection type between the playfield and backbox then what I’ve seen online/in my manual. Am I missing a connection?

7.18. When I first powered on my machine, I immediately downloaded the latest firmware. However, I am still being asked to download the latest firmware. Is there a problem with my ALP?

7.19. How can I adjust haptic feedback and accelerometer sensitivity on my ALP?

7.20. How do I adjust the volume on my ALP?

7.21. I hear a slight buzzing sound coming from my backbox speakers during certain periods of gameplay. Are my speakers broken?

7.22. My accelerometer doesn’t seem to be working, is there a setting to turn this on?

7.23. My Backbox display doesn’t seem to be working, what can I do?

7.24. Items arrived damaged in my shipment. What are my next steps?

7.25. My ALP won’t pass the load screen or gets stuck on the home screen. What can I do?

7.26. My computer will not work with OTG. What’s the problem?

7.27. What videos provide optimal performance for use with CoinOPSX's backglass support?

7.28. How do I control the audio setting on Legends Pinball?

7.29. My volume on certain games/tables seems abnormally high or sometimes abnormally low. What can I do?

7.30. How do I factory reset my Legends Pinball?

7.31. My machine keeps tilting on its own. How do I fix this?

7.32. How do I remap the built-in buttons/flippers for AddOnX/CoinOPSX Games?

7.33. I can’t connect to OTG Mode on the ALP. What’s the problem?

7.34. I have downloaded the Zaccaria game packs, but they won’t load.

7.35. How do I remap the flipper and nudge buttons to make flipper on the bottom and nudge on top?

7.36. In Cloud BYOG, I cannot get the screen to rotate to portrait mode.

7.37. Can you play UCE and COX files on the ALP?

7.38. I can’t feel haptic feedback from the flippers. What’s going on?

8. Pinball Tables

8.1. How much storage space is required on my USB flash drive to store all Zaccaria and Gottlieb tables?

8.2. Can I store other files on my USB flash drive along with my Zaccaria and Gottlieb Packs?

8.3. How large of a partition is needed on the USB flash drive?

8.4. When going to download my bundle or game pack, I’m prompted to redeem my code by either linking to ArcadeNet® or my device. Which should I choose?

8.5. I don’t have an ArcadeNet® account to link to my redemption code. Do I need this?

8.6. I do have an ArcadeNet® ID. Should I link my table pack to my ArcadeNet® ID?

8.7. How many devices can I share my game pack purchase to when linking to ArcadeNet®?

8.8. Can I share my Legends Pinball bundle to my other Legends Arcade Family devices when linked through ArcadeNet®?

8.9. Can I share my Legends Ultimate/Gamer Pro/Gamer Mini/Core bundle to my other Legends Arcade Family devices when linked through ArcadeNet®?

8.10. My bundle or game pack doesn’t show up on my device after download and installation. What can I do?

8.11. My tables play fine, but for some reason the thumbnail image for the game art is not showing up. Is there a problem here?

8.12. All of my tables appear in my library, but I can’t seem to access them. What should I do?

8.13. How do I manually redeem my purchased Pinball tables on my device?

9. Legends BitPixel

9.1. What does BitPixel work with?

9.2. What hardware does BitPixel work on?

9.3. My BitPixel turns on but doesn’t seem to work properly.

9.4. Does the BitPixel work with Bluetooth?

9.5. I plugged in my BitPixel, but I can’t past the Legends Arcade display.

9.6. What if I want to use an additional USB flash drive on my arcade but both ports are already occupied?

10. Legends GamePad™

10.1. What can I expect when first unboxing my new Legends Gamepad™?

10.2. How do I switch my Legends GamePad™ to "wireless mode"?

10.3. How do I revert back to “Wired Mode” from “Wireless Mode”?

10.4. What if I want to connect my Legends GamePad™ to a second device?

10.5. How should I charge my Legends GamePad™?

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